TERMS OF SUPPLY OF PRODUCTS AND SERVICES
These Terms will apply to any contract between us for the sale of Products and/or Services to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products and/or Services from our site. Please note that before placing an order you will be asked to agree to these Terms.
Please click on the button marked "I have read and agree to these Terms and Conditions" if you accept these Terms. If you refuse to accept these Terms,
you will not be able to order any Products and/or Services from our site.
You should print a copy of these Terms or save them to your computer for future reference.
We amend these Terms from time to time as set out in clause 8. Every time you wish to order Products and/or Services, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on [INSERT DATE] 2014 in their entirety.
These Terms, and any Contract between us, are only in the English language.
1. DEFINITIONS AND INTERPRETATION
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
(a) Event Outside our Control: is defined in clause 19.2;
(b) Services: the services that we are providing to you as set out in the Order;
(c) Terms: the terms and conditions set out on this page;
(d) Order: your order for the Products and/or Services completed by you submitting the order form via our site together with any amendments confirmed by us to you (if any);
(e) Products: the goods that we are selling to you as set out in the Order;
(f) we/our/us: Tri Training Harder LLP, a limited liability partnership registered in England and Wales under Company number OC356565 and with our registered address at Cedar House, Abingdon Road, Tubney, Abingdon, Oxfordshire OX13 5QQ; and
(g) you/your: the person or persons listed on the Order.
1.2 When we use the words "writing" or "written" in these Terms, this will include e-mail unless we say otherwise.
1.3 Where an Order for Services relates to two or more persons, the expression “you” refers to the persons noted in the Order and the obligations and/or rights expressed relate directly to each individual noted on the Order, forming you, the client.
1.4 Unless the context otherwise requires, words in the singular shall include the plural and words in the plural shall include the singular.
2. INFORMATION ABOUT US
2.1 We are Tri Training Harder LLP, a limited liability partnership registered in England and Wales under company number OC356565 and with our registered office and main trading address at Cedar House, Abingdon Road, Tubney, Abingdon, Oxfordshire OX13 5QQ. Our VAT number is GB 140 128 948.
2.2 To cancel a contract in accordance with your legal right to do so as set out in clause 9, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our site. A link to the website cancellation form will also be included in our Order Confirmation and Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on +44 (0)7817 589595 or +44 (0)7703 732528. If you are emailing us or writing to us, please include your order reference and details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.
2.3 If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +44 (0)7817 589595 or +44 (0)7703 732528 or by e-mailing us at email@example.com
2.4 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your Order.
3. USE OF OUR SITE
Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.
4. HOW WE USE YOUR PERSONAL INFORMATION
4.1 We will use the personal information you provide to us to:
(a) provide the Products and/or Services;
(b) process your payment for such Products and/or Services; and
(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
4.2 We will not give your personal data to any other third party.
5. OUR PRODUCTS AND SERVICES
5.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
5.2 The packaging of the Products may vary from that shown on images on our site.
5.3 The information and coaching descriptions for the Services outlined in our literature and on our site are designed to be illustrative only in order to explain the scope and type of activities you may undertake during the relevant Services. Due to the very nature of the coaching sessions being designed to meet the abilities; physical fitness and aims of both you and, if you have placed an Order as part of a group, other members of your group, it is unlikely that any one coaching session could be or would be precisely as published.
5.4 All Products and Services shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product or Service you have ordered is not available and we will not process your order if made.
6. YOUR LEGAL RIGHTS
6.1 You may only purchase Products and/or Services from our site if you are at least 18 years old
6.2 As a consumer, you have legal rights in relation to Products that are faulty or not as described and in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
7. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7.1 For the steps you need to take to place on Order on our site, please see our How To Shop Online page.
7.2 Our order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at each page of the order process.
7.3 After you place an Order, you will receive an e-mail from us acknowledging that we have received your Order. However, please note that this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 7.4.
7.4 We will confirm our acceptance to you by sending you an e-mail that confirms that we are able to provide the Services and/or the Products (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.
7.5 We shall assign an order reference to your Order and inform you of it when we email the Order Confirmation. Please quote the order reference in all subsequent correspondence with us relating to the Order.
7.6 If we are unable to supply you with a Product and/or Service, for example because that Product is not in stock or no longer available, the date and/or time specified for the Services is not available or because of an error in the price on our site as referred to in clause 12.5, we will inform you of this by e-mail and we will not process your Order. If you have already paid for the Products and/or Services, we will refund you the full amount including any delivery charges as soon as possible.
8. OUR RIGHT TO VARY THESE TERMS
8.1 We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
8.2 Every time you order Products and/or Services from us, the Terms in force at the time of your Order will apply to the Contract between you and us.
8.3 We may revise these Terms as they apply to your Order from time to time to reflect changes in relevant laws and regulatory requirements.
8.4 If we have to revise these Terms as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products and/or Services or just the Products and/or Services you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
9. YOUR CONSUMER RIGHT OF CANCELLATION, RETURN AND REFUND
9.1 You have a legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 9.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product and/or receive a Service, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.
9.2 However, this cancellation right does not apply in the case of:
(a) any products made to your specification or clearly personalised;
(b) newspapers, periodicals or magazines;
(c) perishable goods, such as food, drink or sports nutrition;
(d) software, DVDs or CDs which have a security seal which you have opened or unsealed; and/or
(e) less than 7 days prior to the provision of Services (or part thereof) where such Services are for a specific date, time and venue which has been booked and paid for by us.
9.3 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your Order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered and/or received, as set out in the table below:
Your Contract is for Services
The end date is the end of 14 days after the day on which the Contract was entered into. Example: if we provide you with an Order Confirmation on 1 January, you may cancel at any time between 1 January and the end of the day on 15 January.
Your Contract is for a single Product (which is not delivered in instalments on separate days).
|The end date is the end of 14 days after the day on which you receive the Product. Example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.|
Your Contract is for either of the following: • one Product which is delivered in instalments on separate days. • multiple Products which are delivered on separate days.
The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with an Order Confirmation on 1 January and you receive the first instalment of your Products or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.
9.4 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form on our website. A link to the website cancellation form will be included in our Order Confirmation and Dispatch Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. You can also e-mail us at firstname.lastname@example.org or contact our Customer Services team by telephone on +44 (0)7817 589595 or +44 (0)7703 732528. If you are emailing us or writing to us, please include your order reference and details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.
9.5 If you cancel your Contract we will:
(a) refund you the price you paid for the Products and/or Services. However, please note we are permitted by law to reduce your refund to reflect:
(i) any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop; and/or
(ii) the costs of any Services provided prior to the point of cancellation where you have confirmed at the time of placing the Order, your express consent for us to commence the Services within your statutory 14 day cancellation period;
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 9.8;
(ii) if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract;
(iii) if you have not received the Services: 14 days after you inform us of your decision to cancel the Contract.
9.6 If you have returned the Products to us under this clause 9 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
9.7 We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
9.8 If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Returns page for our returns address;
(b) unless the Product is faulty or not as described (in this case, see clause 9.6) you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to You, these costs should not exceed the sums we charged you for delivery.
9.9 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 9 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
10.1 We will contact you with an estimated delivery date, which will usually be within 7 working days, and in any event within 30 days, after the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your Order). Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19 for our responsibilities when this happens.
10.2 If no one is available at your address to take delivery, our courier will leave you a note with their contact details on. Please contact the courier as requested by them to rearrange delivery.
10.3 Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time.
10.4 You own the Products once we have received payment in full, including all applicable delivery charges.
10.5 If we miss the 30 days delivery deadline for any Products then you may cancel your Order straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) You told us before we accepted your Order that delivery within the delivery deadline was essential.
10.6 If you do not wish to cancel your Order straight away, or do not have the right to do so under clause 10.5, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.
10.7 If you do choose to cancel your Order for late delivery under clause 10.6 or clause 10.7, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us and we will pay the costs of this. After you cancel your Order we will refund any sums you have paid to us for the cancelled Products and their delivery.
11. INTERNATIONAL DELIVERY
11.1 Please note that many countries have import restrictions on certain products or materials. You are responsible for checking with the local customs authorities before placing an order for international delivery. We are unable to offer you any assistance in this regard.
11.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
11.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
11.4 Manufacture Warranties: Please also note that for international deliveries: any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; and the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labelling requirements.
12. PRICE OF PRODUCTS AND SERVICES AND DELIVERY CHARGES
12.1 The prices of the Products will be as quoted on our site at the time you submit your Order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, please see clause 12.5 for what happens if we discover an error in the price of Product(s) you ordered.
12.2 Prices for our Products may change from time to time, but changes will not affect any Order which you have already placed.
12.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
12.4 The prices of our Products do not include delivery charges. Our delivery charges for UK and international delivery are advised to you during the check-out process before you confirm your Order.
12.5 Our site contains a large number of Products and Services. It is always possible that, despite our reasonable efforts, some of the Products and/or Services on our site may be incorrectly priced. If we discover an error in the price of the Products and/or Services you have ordered we will inform you in writing to inform you of this error and we will give you the option of continuing to purchase the Product and/or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products and/or Services to you at the incorrect (lower) price.
13. HOW TO PAY
13.1 You can only pay for Products and/or Services using a debit card, credit card or PayPal.
13.2 Payment for the Products and all applicable delivery charges is payable in advance. We will not charge your debit card or credit card until we dispatch your Order.
13.3 Where we are providing Services to you, we will invoice you the price of the Services:
(a) where the Services are to be provided within the 6 week period from the date we provide you with an Order Confirmation, in advance for the price for those Services;
(b) where the Services are to be provided over a period of time of more than 6 weeks, monthly in advance until the Services are completed.
13.4 Each invoice will quote the order reference. You must pay each invoice in cleared monies within 13 calendar days at the date of invoice by debit card, credit card or PayPal.
13.5 If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of the HSBC Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
13.6 However, if you dispute an invoice in good faith and contact us to let us know promptly after you have received an invoice that you dispute it, clause 13.5 will not apply for the period of the dispute.
14. MANUFACTURER GUARANTEES
14.1 Some of the Products we sell to you come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the Products.
14.2 Please be aware that the manufacturer's guarantee is in addition to your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
15. PROVIDING SERVICES
15.1 We will supply the Services to you on the dates set out in the Order.
15.2 We will make every effort to provide the Services at times agreed between on as set out in the Order. However, there may be delays due to an Event Outside our Control. See clause 19 for our responsibilities when an Event Outside our Control happens.
15.3 We will need certain information from you that is necessary for us to provide the Services, for example, any medical and/or physical conditions which may impact on your ability to perform the activities in the coaching sessions. We will contact you in writing about this.
15.4 The abilities; physical fitness and aims of You, and where receiving the Services as part of a group, each participant noted on your Booking, and the weather are all factors which can influence the Services and what can reasonably be achieved during the Services. Taking these factors into account and the aim of the Services as described in our literature, the coach will construct the best coaching programme possible. The coach may review and alter the programme as the Services progress in response to the changing influence of these factors.
15.5 We may also have to adjust or suspend the Services if, for example we are unable to access the facilities to undertake the Services and/or if a coach is taken ill. In such circumstances we will do our very best to make suitable alternative arrangements. We will contact you promptly to let you know in advance where this occurs unless the problem is urgent or an emergency. In the event the Services are suspended, you do not have to pay for the Services while they are suspended under this clause 15.5 but this does not affect your obligation to pay for any invoices we have already sent you.
15.6 If you do not pay us for the Services when you are supposed to as set out in clause 13.3, we may suspend the Services with immediate effect until you have paid us the outstanding amounts (except where you dispute an invoice under clause 13.6). We will contact you to tell you this. This does not affect our right to charge you interest under clause 13.5.
16.1 You are required to have due consideration for other people in the locality and, if you are receiving the Services as part of a group, the other people receiving the coaching Services and in doing so, you must refrain from any conduct which may cause distress, danger, offence, annoyance and/or damage to any person or which risks damage to property belonging to others. Failure to do so, may lead to you being personally liable to such third party or the owner of the property.
16.2 If in our reasonable opinion we believe you are in breach of your obligation in clause 16.1, we reserve the right to take appropriate action in order to ensure the safety and comfort of our clients and their property and that of our agents and suppliers, including terminating your Services with immediate effect.
16.3 In exercising our rights under clause 16.2, if we terminate your Services under this contract, our obligations under this contract to you will immediately cease and we will not be responsible for any costs or expenses you may incur as a result nor will we make any refunds or pay any compensation to you. Further, you will be liable to reimburse us for any expenses we incur necessarily as a result of such termination or other action under clause 16.2.
17. IF THERE IS A PROBLEM WITH THE SERVICES
17.1 In the unlikely event that there is any defect with the Services:
(a) please contact us and tell us as soon as reasonably possible by contacting us using the details at clause 2.2 below;
(b) please give us a reasonable opportunity to investigate and resolve the issue; and
(c) We will use every effort to investigate and resolve the issue as soon as reasonably practicable.
You will not have to pay for us to resolve an issue with the Services under this clause 17.1.
17.2 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
18. OUR LIABILITY TO YOU
18.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
18.2 Other than set out in clauses 18.1 and 18.5, we are not responsible for loss or damage which is caused by our failure to perform or improper performance of these Terms which is due to:
(a) your own acts and/or omissions or the acts and/or omissions of members of your group;
(b) the acts and/or omissions of a third party not being a duly authorised agent of Ours in the provision of the Services; or
(c) an Event Outside of our Control.
18.3 Our maximum aggregate liability under or in connection with this contract whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a maximum of three times the costs of the Services paid by or on behalf of the affected client. This does not apply to the types of loss set out in clause 18.5.
18.4 We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
18.5 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.
19. EVENTS OUTSIDE OUR CONTROL
19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside our Control. An Event Outside our Control is defined below in clause 19.2.
19.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
19.3 If an Event Outside our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside our Control. Where the Event Outside our Control affects our delivery of Products to You, we will arrange a new delivery date with you after the Event Outside our Control is over.
19.4 You may cancel a Contract affected by an Event Outside our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
20. COMMUNICATIONS BETWEEN US
20.1 When we refer, in these Terms, to "in writing", this will include e-mail.
20.2 You may contact us as described in clause 2.2.
20.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
21. OTHER IMPORTANT TERMS
21.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you in writing or by posting on this webpage if this happens.
21.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
21.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
21.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
21.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against You, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
21.6 Please note that these Terms are governed by English law. This means a Contract for the purchase of Products and/or Services through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
21.7 We will not file a copy of the Contract between us.